Returns, Refunds & Exchanges

Returns are not accepted for change of mind or wrong purchase decisions, we advise to choose carefully.

Where goods are faulty, have been wrongly described, or are different to the product purchased from the website, a refund or exchange may be organised. In this case the purchaser should firstly, email ’email address here’ within 48 hours of receiving the order. Alternatively, contact our Customer Service Team on ‘phone number here’.

Cancellation Policy

Orders cannot be cancelled once they have been submitted by the purchaser.


All items are shipped via ‘enter shipping carrier’; depending on the location within enter Country, orders should be received within XX business days. We aim to process and dispatch all orders within two business days. When the order is dispatched, a tracking number will be sent to the purchaser via email by ‘enter shipping carrier’. This will provide the purchaser further detail as to when the order will be delivered.

Shipping Cost

Shipping costs are automatically calculated in the shopping cart and are determined by the weight of the items purchased combined with the delivery location within enter Country. 


Prices are in enter currency and are subject to change without notice.

Method of Payment

We accept Visa, Mastercard and AMEX only.

Our commitment to data security

Please enter your data security policy


All material provided about Gloria Jean’s Coffee is copyright to Gloria Jean’s Coffees and is to be used for personal reference only.


All right, title and interest in Gloria Jean’s Coffees trademarks is vested in Gloria Jean’s Coffees Holdings Pty Ltd.